Website & Payments
We currently use PayPal as a payment gateway to process all of our orders. PayPal allows you to make payments using a variety of methods including: PayPal balance, a bank account, PayPal Credit, debit or credit cards, and rewards balance. PayPal accepts the following credit cards: Visa, MasterCard, American Express, Discover, JCB, Diner's Club and EnRoute.
Items ordered and paid for will ship after 2–3 business days, unless otherwise noted in description of product. We primarily ship through USPS. After leaving our facility, USPS typically delivers in 2–5 business days. You will receive an email notification from us that contains tracking information once your order has been shipped.
Once the package has left A Little Solace Co. and is in the hands of the shipping carrier, we are not responsible for delivery delays or if a package is not able to be delivered due to address errors.
If you need the item quicker than our standard shipping, please select a faster shipping option during checkout.
If your order has not processed yet, reach out to us as soon as possible so we can help you adjust your order with the correct address! Unfortunately, if you realize you entered the incorrect address after your order has shipped, we’re unable to re-route it or make any adjustments.
Please note: Orders returned due to an insufficient/incorrect delivery address will be refunded for the cost of the product only. Shipping fees are not refundable.
If you would like the item reshipped, a reshipping fee will be charged if the order is sent to a different or corrected address.
We’re sorry to hear you lost your A Little Solace Co. package! It’s the responsibility of our customers to make sure that their USPS carriers have a secure system to deliver packages. If you think an error was made by the mail carrier, please report your missing package and contact us within 14 days of the expected delivery date, so we can help you sort it out!
While you can enter a hospital address during checkout, we recommend that you do not. Most hospitals receive so many inbound packages that it can take several days for patients to receive their mail. Many packages are lost in hospitals because patients move rooms frequently, packages are delivered to the wrong room, patients are released before the mail is processed, or the hospital is too short-staffed to process the mail. Hospitals do not track packages internally so there is no way for us to inform you if the package was delivered to the patient or not.
We recommend that you ship the package to a family member or friend who will be visiting the person in the hospital so they can bring it to them in person. This way you can make sure that the recipient gets their package in a timely fashion and during the timeframe that is most meaningful to them.
Yes, but we recommend that you do not. We can't assure that the package will be delivered to the person in a timely fashion after it's delivered to the front desk. We suggest that you send the package to a close family member or friend who will be visiting the person so that way you can make sure that your gift is received during the timeframe that you intended.
If you are wanting to send a gift to someone who has recently experienced a loss in their family, we recommend that you send it to their home address instead of the funeral home. If you don't know their personal address, we recommend contacting the funeral home or a friend of the intended recipient to find out.
If you are a funeral home interested in carrying our products or offering them to clients, please contact us for information.
Returns and Refunds
We take care in making sure your packages are as secure as possible before they’re sent out to you! In the event your product is arrived damage, let us know within 10 days of delivery by emailing our team with your order number and photos of the damaged package.
We are happy to provide shop credit for any returns, minus the shipping & hand packaging cost. Please contact us for any returns you would like to make.
Please observe the following procedures:
- Only orders made within the last 30 days qualify for returns
- All returns must be in new condition (never worn or used) and in original packaging with packing slip enclosed. Your order number and name must be included.
- Buyer is responsible for return shipping charges. For your security, returns should be made through a carrier that offers insurance. A Little Solace Co. is not responsible for lost or damaged items in transit. Please ship your return to the following address: 663 S Rancho Santa Fe Rd #650, San Marcos, CA 92078
- If you return an item that had free shipping included, the actual shipping costs will be deducted from your refund.
- All requests for refunds due to damaged/defective products must be made within 10 days of order.
- Personalized items cannot be returned for a refund
Because of the importance of the gifts we send, we strive for 100% accuracy on all. In the rare event that your order contains a mistake, please let us know so that we can correct the error as quickly as possible.
We are sorry you've changed your mind. You may cancel your order before it has been shipped and receive a full credit. Exception: custom orders cannot be cancelled once they have been processed.
If your order has already shipped, it cannot be cancelled. Please follow the Return Policy.